Terms & Conditions

Terms and Conditions

Overview

Welcome to Scrunchies Palette (“we”, “us”, “our”). By accessing our website, browsing our products, or making a purchase, you agree to these Terms & Conditions (“Terms”). If you do not agree, please discontinue use of our Services.

1. Access and Account

  • By using our website, you confirm that you are accessing it on your own behalf or with permission from a guardian (if required).

  • You may be asked to provide personal details such as your name, phone number, email, billing information, and shipping address.

  • You agree that all information provided is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account details, OTPs, and login information.

  • You agree not to share, transfer, impersonate, or use another person’s identity or account.

  • We may suspend or terminate access if fraudulent activity, false information, or violation of our Terms is detected.


2. Product Information

  • We aim to display product details accurately. However, minor variations in color, size, texture, or packaging may occur due to lighting, screen settings, or natural differences.

  • All product descriptions and availability are subject to change without notice.


3. Orders & Payments

  • Orders are confirmed only after successful payment.

  • We may cancel or refuse orders due to payment issues, stock unavailability, or unforeseen reasons.

  • If an order is canceled from our end, we will notify you using the details provided at checkout.

  • All purchases are for personal use only, not for resale.


4. Pricing & Billing

  • Prices, offers, and discounts may change without notice.

  • The final payable amount (including shipping or taxes, if applicable) is shown at checkout.

  • You must provide correct and updated billing and payment details to ensure successful processing.


5. Shipping & Delivery

  • Orders are usually dispatched within 3–4 working days.

  • Delivery may take an additional 4–5 working days, depending on your location.

  • The product will be delivered to you within 5–7 working days.

  • Delays caused by courier partners, weather, holidays, or external factors are outside our control.

  • Once an order is handed over to the courier, responsibility for the package transfers to the customer.


6. Returns, Refunds & Replacements

We accept returns within 7 days of delivery only if:

  • The product is damaged

  • The product is defective

  • The wrong product was delivered

To be eligible, the product must be unused and in its original packaging.

Return the product within 3 days. We will deliver the replacement within 10 days.

Refunds & replacements:

  • Once we receive and inspect the returned item, we will process your replacement within 10 days.

  • Refunds or replacements will be processed according to our Return & Refund Policy.

  • Once the refund is approved, the amount will be credited to the original payment method within 7–10 business days.

  • Returns for “change of mind” or minor color differences are not accepted.


7. Usage Disclaimer

  • All products are designed for general use.

  • We are not responsible for damage caused by improper handling, misuse, rough treatment, or exposure to harsh chemicals.


8. Privacy

  • Your personal information is safe with us and is used only for processing orders and improving user experience.

  • For more details, refer to our Privacy Policy.


9. Intellectual Property

  • All website content—images, designs, product descriptions, text, and branding—belongs to Scrunchies Palette.

  • Copying, modifying, or using our content without permission is prohibited.


10. Prohibited Activities

You agree not to:

  • Use the website for illegal, fraudulent, or harmful activities

  • Upload malware, spam, or misleading information

  • Attempt unauthorized access to systems or data

  • Interfere with website functionality or security features

Violation may result in restricted or terminated access.


11. Limitation of Liability

We are not liable for:

  • Shipping or courier delays

  • Minor product variations

  • Damage occurring after delivery

  • Third-party actions or website downtime

  • Any indirect, incidental, or consequential losses

Use of our website and products is at your own risk.


12. Third-Party Links

  • Our website may include links to third-party sites or services not owned or operated by us.

  • We do not control third-party content, policies, or practices.

  • We are not responsible for any issues caused by third-party websites.

  • Any transaction or engagement with a third-party platform is at your own risk.

  • We recommend reviewing their terms and privacy policies before use.


13. Policy Updates

  • We may update or modify these Terms at any time.

  • Changes will be posted on this page, and continued use of our services indicates acceptance.


14. Contact Information

Scrunchies Palette
Name: Ishwarya B
Address: Kodiabail, Mangalore, Karnataka – 575003
Phone: 6364229861

By continuing to use our site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.