Terms & Conditions

1. Access and Account

• By using our website, you confirm that you are accessing it on your own behalf or with permission from a guardian (if required).

• You may be asked to provide personal details such as your name, phone number, email, billing information, and shipping address.

• You agree that all information provided is accurate, complete, and up to date.

• You are responsible for maintaining the confidentiality of your account details, OTPs, and login information.

• You agree not to share, transfer, impersonate, or use another person’s identity or account.

• We may suspend or terminate access if fraudulent activity, false information, or violation of our Terms is detected.

2. Product Information

• We aim to display product details accurately. However, minor variations in color, size, texture, or packaging may occur due to lighting, screen settings, or natural differences.

• All product descriptions and availability are subject to change without notice.

3. Orders & Payments

• Orders are confirmed only after successful payment.

• We may cancel or refuse orders due to payment issues, stock unavailability, or unforeseen reasons.

• If an order is canceled from our end, we will notify you using the details provided at checkout.

• All purchases are for personal use only, not for resale.

4. Pricing & Billing

• Prices, offers, and discounts may change without notice.

• The final payable amount (including shipping or taxes, if applicable) is shown at checkout.

• You must provide correct and updated billing and payment details to ensure successful processing.

5. Shipping & Delivery

• Orders are usually dispatched within 3–4 working days.

• Delivery may take an additional 4–5 working days, depending on your location.

• The product will be delivered to you within 5–7 working days.

• Delays caused by courier partners, weather, holidays, or external factors are outside our control.

• Once an order is handed over to the courier, responsibility for the package transfers to the customer.

6. Returns, Refunds & Replacements

We accept returns within 7 days of delivery only if:

• The product is damaged

• The product is defective

• The wrong product was delivered

To be eligible, the product must be unused and in its original packaging.

Return the product within 3 days. We will deliver the replacement within 10 days.

Refunds & replacements:

• Once we receive and inspect the returned item, we will process your replacement within 10 days.

• Refunds or replacements will be processed according to our Return & Refund Policy.

• Once the refund is approved, the amount will be credited to the original payment method within 7–10 business days.

• Returns for “change of mind” or minor color differences are not accepted.

7. Usage Disclaimer

• All products are designed for general use.

• We are not responsible for damage caused by improper handling, misuse, rough treatment, or exposure to harsh chemicals.

8. Privacy

• Your personal information is safe with us and is used only for processing orders and improving user experience.

• For more details, refer to our Privacy Policy.

9. Intellectual Property

• All website content—images, designs, product descriptions, text, and branding—belongs to Scrunchies Palette.

• Copying, modifying, or using our content without permission is prohibited.

10. Prohibited Activities

You agree not to:

• Use the website for illegal, fraudulent, or harmful activities

• Upload malware, spam, or misleading information

• Attempt unauthorized access to systems or data

• Interfere with website functionality or security features

Violation may result in restricted or terminated access.

11. Limitation of Liability

We are not liable for:

• Shipping or courier delays

• Minor product variations

• Damage occurring after delivery

• Third-party actions or website downtime

• Any indirect, incidental, or consequential losses

Use of our website and products is at your own risk.

12. Third-Party Links

• Our website may include links to third-party sites or services not owned or operated by us.

• We do not control third-party content, policies, or practices.

• We are not responsible for any issues caused by third-party websites.

• Any transaction or engagement with a third-party platform is at your own risk.

• We recommend reviewing their terms and privacy policies before use.

13. Policy Updates

• We may update or modify these Terms at any time.

• Changes will be posted on this page, and continued use of our services indicates acceptance.

14. Contact Information

Scrunchies Palette
Name: Ishwarya B
Address: Kodiabail, Mangalore, Karnataka – 575003
Phone: 6364229861